Action Society launches “SAPS Trust Indicator” survey

In 2021, public trust in the police dipped to a low of 27%. This appears to be linked to the July 2021 social unrest. Public confidence in the police is at its lowest in the Western Cape, trailing the national average by 7%. A recently released report by the Human Sciences Research Council (HSRC), found that in the 2010-2021 period, the public in the Western Cape, Limpopo and Gauteng had consistently reported figures below the national average.

“A trust relationship between South African citizens and the SAPS is crucial. If there is trust you have the community on your side, to not only share information, but also help the police by being eyes and ears for the police on the ground. If that trust decreases to the low level it is currently, you’ll see instances of vigilante justice in poorer communities. In middle class communities people will rather approach a neighbourhood watch for protection and emergency assistance and in richer communities, more money is being spent on private security,” comments Ian Cameron, Director of Community Safety at Action Society.

Action Society has launched their first SAPS Trust Indicator survey and encourage members of the public to complete this 1-minute survey form here. This survey specifically deals with the functionality and effectiveness of the SAPS 10111 emergency line. The aim of the survey is not only to determine trust in SAPS 10111, but to determine who communities in South Africa see as their number one emergency assistance contact.

“Various factors affect failing public confidence in the SAPS: Non-responsiveness; corruption; the lack of accountability; ineffectiveness in handling crime and a big issue ̶ the lack of ethical and competent leadership within SAPS. The SAPS is an organisation whose core aim must be to serve and protect citizens and currently they are failing miserably on various levels,” Cameron concludes.

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