PRIVACY POLICY

This Policy confirms how and when Action Society will gather visitors’ and members’ personal information and how we intend to use it. The Policy also provides our visitors or members with an avenue of redress where Action Society or any of its employees has infringed any of your rights.

Action Society may need to change or update this policy from time to time.  Any updated versions will be placed on our website effective from the posting date. Where practical, we will notify you of changes.

Identifiable personal information will be collected when a visitor, member or potential member signs up as or supports any campaign that Action Society may run from time time-related to their core objectives and purpose and/or visits or browse our website or make use or support any such campaigns and/or makes use of our network website to support any of our affiliate programs. We may also, with your permission and consent and as permitted by law, collect personal information about you from other organisations or third parties where appropriate. In most cases, Action Society will collect personal information to ensure proper record keeping of all supporting persons and/or entities and to ensure continued provision of the most relevant content and best possible service and feedback that suits the needs of our supporters, visitors, future members and/or members. In addition, the law sometimes requires Action Society to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.

Non-identifiable information is gathered automatically when a person visits Action Society’s website, those websites hosted by Action Society, and the information obtained will be stored in the Action Society system(s).

If you provide us with personal information relating to a third party, please ensure that you are authorised.

• your name, date of birth, home language, address, account information and email addresses;
• websites that you visit (your internet browsing history, including dates and times of visits);
• your preference for particular products, services and activities;
• your bandwidth and other usages/capacity/connectivity requirements and the levels of service that you require;
• your contacts with us from time to time;
• billing and account information, payment records if applicable;
• cookies and usage data.

• contact you about promotional offers; advise you of matters relevant to any campaign currently being undertaken or that may be undertaken in the future and, in some cases, solicit your feedback;
• process membership applications and keep you updated on any news and/or events;
• provide and maintain the relevant service and feedback to you;
• provide customer care and support related to our campaigns;
• to detect, prevent and address technical issues;
• administer the website and mobile applications (as the case may be);
• carry out research and statistical analysis; and

You may opt-out of receiving any communications of this nature by contacting our offices either electronically or telephonically.

We may also log the websites you visit, collect IP addresses and information about your operating system and the type of browser you use for the purposes of our system administration and audit our site’s use. This data, however, will not be used to identify individual users.

Any information Action Society collects from you through correspondence with us, whether via email, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence to other departments within Action Society or its affiliates or to a third party to ensure customer service and prompt and correct feedback related to your question, your personal information will only be disclosed to the point necessary to address your query or concerns and will otherwise be kept confidential.

Usage Data – Mobile

When you access the Action Society’s Website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data (“Usage Data”).

Tracking and Cookies Data

Action Society uses cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data, which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and improve and analyse our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our online services.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service or website.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

• our employees, contractors, affiliates or third-party service providers in connection with the Website and our business operators;
• our insurers, underwriters and professional advisors, including our accountants, lawyers, business advisors and consultants;
• new colleagues and the manager of any entity through which they operate if we merge, combine or divest a part of our business;
• law enforcement or regulatory bodies as required by law;
• any other juristic or natural person for any authorised purpose with your express consent;
• protect and defend the rights and property of Action Society; and

prevent and/or investigate possible wrongdoing in connection with our services.
We will never sell your personal information.

We do not currently send personal information outside of South Africa. However, should it become necessary, we will do so in accordance with applicable laws.

We may use your contact details to send you details of new products, campaigns or services that may interest you.  These communications may be sent in various forms (including by post and email) per applicable marketing laws.  If you indicate a preference for a method of communication, we will endeavour to use that method as far as practically possible.

Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).

• confirmation that we have your personal information;
• access to the records containing your personal information or a description of the personal information that we hold about you;
• the identity or categories of third parties who have had, or currently have, access to your personal information; and
• Request that we update incorrect information.

Details on how to make a request are available in our PAIA manual. When making a request, we will require adequate proof of your identity. We will try to provide you with suitable means of accessing information where you are entitled to it by, for example, posting or emailing it to you.

There may be instances where we cannot grant access to your personal information.  For example, if access would interfere with the privacy of others or would result in a breach of confidentiality, we may need to refuse access.  If we refuse access, we will give written reasons for the refusal.

If you believe that any personal information we hold about you is inaccurate, irrelevant, outdated, incomplete or misleading, you may ask us to correct it. If you believe that any personal information we hold about you is excessive or has been unlawfully obtained or that we are no longer authorised to retain it, you may ask us to destroy or delete it.  If we do not agree that there are grounds for action, you may ask us to add a note to the personal information stating that you disagree with it.

We may charge a reasonable fee to cover its administrative and other costs in providing information to you.  However, we will not charge for simply making a request or making any personal information corrections.

You have the right to request the deletion of personal information held, which will be implemented subject to applicable law.

If you believe that your personal information has been unlawfully accessed or acquired, you can contact us and provide details of the incident so we can investigate it. We will treat your complaints confidentially (unless otherwise required by law), investigate those complaints and aim to ensure that they are resolved within a reasonable time.

Contact us at: lawclinic[at]actionsociety.co.za

If your personal information changes, please let us know and provide us with all changes as soon as reasonably possible to enable us to update it.

Contact us at: lawclinic[at]actionsociety.co.za

Last Updated: 16/05/2024